Settings Overview

The Settings tab on the DStv Trusted Home App provides mobile users with the ability to customize various aspects of their app experience. To access your settings, tap on the gear icon on the bottom of the screen of the DStv Trusted Home App.

The first setting that can be customized is the notifications received. You can decide the types of notifications that will be pushed to your mobile device. When a notification has a green toggle to the right of it, this notification is enabled. To disable a notification, tap in the toggle and it will turn grey. When you are finished making adjustments, tap on the arrow in the upper left-hand corner to return to the Settings menu.

You will see a toggle allowing you to enable or disable web filters. By default, this toggle will be enabled and appear green. If you would prefer to not have web filtering settings, you can disable able this feature by tapping the toggle to change it to grey. This will remove the option to set filters in the profiles. If any filters were previously set on the profiles, the filters will be removed once this toggle is disabled.

More than one user can have access to the DStv Trusted Home App for the same network. Taping on the Users button will display a list of all the users who have access to this network using the Trusted Home App. If there are any users who wish to gain access to the app, you will also have the ability to approve or reject their request.

It is possible to have access to multiple networks (or LANs). To change the view from one network to another network, tap on the Switch your LAN button. A list of LANs that you have access to will appear. Tap the network you would like to view. The blue square will be displayed next to the selected LAN. Tap on the X in the corner to close the pop-up. The app will quickly refresh and redirect you to the Network tab of the selected LAN. To return to the previous LAN, follow this process again and select the preferred LAN to view.

If you would like your DStv Trusted Home-enabled router to “forget,” or no longer store the data collected from the devices connected to your network, you can tap on the Forget all devices button from the Settings page. This will not disconnect the devices from your network. Instead, it will cause the router to delete the histories and associated information for the devices that are connected to the network. As the devices come online or connect to the internet next, new records will be created for each device.

When devices are “forgotten,” the total number of devices connected will decrease. You can see a representation of that by going to the Network page of the app. If you decided to forget all devices, then the number will reduce to zero. The number of connected devices will increase as these devices connect to the internet.

To view DStv Trusted Home’s privacy policy, you can tap on the button, Read Privacy Policy

If you have questions about the privacy policy, you can email: [email protected]

Per DStv Trusted Home’s privacy policy, customers may revoke their consent for data collection. In order to submit this request, an email will need to be sent to [email protected] from the email address associated with your account.

If you would like to receive a copy of the data collected by the DStv Trusted Home solution in relation to your network, you can submit a request by emailing [email protected] from the email address associated with your account.

If you have any questions relating to the data being provided, you can reach out to our Customer Support team using the live chat on the dstv.com website or by emailing [email protected]