FAQs


eCommerce

We have our current DStv decoder models, remote controls as well as selected equipment that is used for installations.

No, all our products have a recommended retail price, however we do not control the pricing that retailers set. We may run specials from time to time.

No, but you will need to register on our website.

On completion of your order, you will receive a sales order number that you can use to trace your order (including delivery).

Although you aren’t able to make a change to your order, orders can be cancelled within 7 days (with a full refund).

Please contact our team to cancel your order. Orders can be cancelled within the first 7 days (before delivery / collection) for a full refund.

Please contact our team directly for assistance.

At the moment, you will only be able to order from available stock.

Yes, we deliver anywhere in South Africa.

No. The hardware for purchase on dstv.co.za is only for delivery (or collection) in South Africa.

Delivery costs vary and there will also be free delivery specials. Please check the website for the latest information.

Major City: Durban, Cape Town, Johannesburg, Pretoria - 3-6 working days

Regional Area:  3-7 working days

Remote Area:   4-8 working days

During periods of high order volumes, our delivery times may be extended

It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.

Our delivery partner (On The Dot) will communicate directly with you to let you know when delivery will take place.

Our delivery partner (On The Dot) will make 2 delivery attempts at the address provided by you at checkout.

Please contact them directly via the contact details they provide to you to arrange another delivery date.

Please contact us within 24 hours of delivery / collection if the order is incomplete or incorrect.

Please contact us within 24 hours of delivery / collection if the hardware is damaged or faulty.

Yes, add your items in the basket as normal, but when placing your order choose 'Click & Collect' from the delivery options.

We offer collection at our service centres in Randburg, Cape Town, Durban and Polokwane.

Credit card: VISA & Mastercard

Debit card: VISA & Mastercard (must be 3D Secure enabled)

We do have contract offers to help you buy decoders, where payment can be made over a set period of months. Those are however not available for purchase directly from the website. Please contact us for more information on contracts.

Please check our website for the full details.

Please contact us for assistance.

Refunds are processed within approximately 3 working days.

Yes. All hardware is sold with a 12-month warranty from date of purchase.

Please refer to the website or the legal matters packaged with the decoder for full information.