FAQs


Explora 3B

The DStv Explora (Model 3B) is the decoder which will replace the DStv Explora (Model 3A) early in 2021. The DStv Explora (Model 2A) will at that stage, no longer be manufactured.

It is entirely manufactured in South Africa and has all the features customers have become used to – including up to 110 hours of recording space, DStv Catch Up, BoxOffice and Showmax. This model replaces the 3A and does not have different or additional features.

It is anticipated to be available in retail outlets as well as MultiChoice Service Centres and Agencies within the first few months of 2021.

The recommended retail price for the DStv Explora (Model 3B) will be the same price point as Model 3A.

The recommended installation is the same for all our DStv Explora models. It requires a DStv Smart LNB with an 80cm satellite dish.

This recommendation is for a house (single unit dwelling where you do not share a dish).

If you live in a complex, share a dish, have XtraView, or have the decoder connected to multiple TVs, we recommend chatting to your local DStv Accredited Installer for more information and a quote.

We recommend the use of a DStv Accredited Installer for all recommendations. You can find your closest one on dstv.com/InstallMe.

The DStv Explora is packaged with the A8 remote (together with batteries). This remote can also be programmed to control other audio / video equipment like your TV.

Any remote shipped with a DStv Explora is compatible.

DStv Explora (Model 3A)

DStv Explora (Model 3B)

Notes

Name & Model

DStv Explora (Model 3A)

DStv Explora (Model 3B)

Recommended Retail Price

R999 (without installation)

R1999 (with installation)

R999 (without installation)

R1999 (with installation)

Decoder Insurance

R35 per month

R35 per month

Physical appearance

- Black
- Smartcard slot on the side
- Model 2A appears on front panel
- No front panel display

- Black
- No smartcard
- Model 3B appears on the front panel
- No front panel display

Packaged with

- Smartcard (this decoder makes use of a mini smartcard. It is already inserted into the decoder)
- HDMI
- Power supply
- A7 remote with batteries

- HDMI
- Power supply
-A8 remote with batteries

Remotes shipped with any of the Explora’s are compatible with all Explora models

Recording capacity

Up to 110 hours

Up to 110 hours

The amount of DStv Catch Up and BoxOffice content available without needing to connect to the internet, is the same across all Explora models.

The total recording space may vary depending on mix of HD and SD recordings.

XtraView

Requires no heartbeat cable when linked to selected decoders.

Only requires heartbeat cable to the original DStv Explora or older decoders linked in XtraView or when installed without a DStv Smart LNB.

Requires no heartbeat cable when linked to selected decoders.

Only requires heartbeat cable to the original DStv Explora or older decoders linked in XtraView or when installed without a DStv Smart LNB.

Installation

80cm dish, DStv Smart LNB

80cm dish, DStv Smart LNB

Internet Connection

Via DStv WiFi Connector or Ethernet cable

Via DStv WiFi Connector or Ethernet cable

Available features are the same on both. Additional Catch Up content for DStv Premium customers, and Showmax (separate subscription required)

HD capability

720p, 1080i

720p, 1080i

User Bands

32

TBC

Plug

2 pin plug

2 pin plug

USB Ports

2 USB ports

TBC