FAQs


Explora Ultra

Our DStv Explora Ultra brings the best of two worlds together by introducing streaming apps, adding depth to the entertainment offering available. It also sees the addition of built-in WiFi making it easier to connect to the internet.

The Explora Ultra also includes all the previous loved PVR features - recording your favourites, watching Catch Up, renting BoxOffice movies and pausing Live TV.

The addition of streaming apps makes the DStv Explora Ultra the “must-have” device for those wanting an easy and simple way to enjoy content across many services.

You can now stream and enjoy Showmax, Netflix and Prime Video – with the added convenience of being able to add Showmax and Netflix to your DStv account (and make only one payment each month).

The recommended retail price for the DStv Explora Ultra is R2,499 (without installation) and R3,699 (with installation).

  • DStv (live stream TV channels & watch ALL the Catch Up for your package)
  • Showmax**
  • Netflix**
  • Prime Video*
  • SuperSport
  • News24
  • People’s Weather

*separate subscription required.
** separate subscription required. Can also be added to your DStv account for convenience (customers only need to pay one amount each month).

We will be adding more apps – please keep an eye out for updates on which apps will be added together with launch dates.

The most importance difference is the depth of content available via the streaming apps when it is connected to the internet.

There are improved recommendations and search options across multiple services making it even easier to find something to enjoy.

It supports 4K streaming, HDR and Dolby Atmos (where available and when connected to the correct equipment)

Built-in WiFi

New Remote Control

The recommended installation is the same for all our DStv Explora models. It requires a DStv Smart LNB with an 80cm satellite dish.

For customers that live in a complex, share a dish, have XtraView, or have the decoder connected to multiple TVs, we recommend consulting a DStv Accredited Installer.

We recommend the use of a DStv Accredited Installer for all installations. You can find your closest one on dstv.com/InstallMe. All installations include a 12-month guarantee on equipment and a 3-month guarantee on workmanship.

Customers moving from an existing Explora model will not need to make any changes to their installation.

They can simply unplug the older Explora then plug in the DStv Explora Ultra (making sure to use the HDMI cable and power supply packaged with the decoder).

Data charges apply when the DStv Explora Ultra is connected to the internet. Although a capped connection may be used for limited streaming, we recommend an uncapped connection (due to volume of data consumed when streaming), with line speed based on the customer’s viewing requirements.

A minimum 2Mbps is recommended for SD downloads; for SD streaming, a minimum of 4Mbps; for HD streaming*, a minimum of 10Mbps (plus connection to an HD capable TV); for 4K streaming*, we recommend checking the requirements of the individual content suppliers (plus connection to a 4K-capable TV).

*where available from the content supplier

The DStv Explora is packaged with the new A9 remote (together with batteries). This remote is a universal remote and can also be programmed to control other audio / video equipment like your TV.

Although we recommend using the A9 remote (packaged with the decoder), remote controls shipped with all Exploras are compatible.

No. The apps available on the DStv Explora Ultra are automatically added based on agreements between DStv and these service providers. When customers connect this device to the internet, all available apps will automatically be displayed and be available for use. There is no need to download the apps. Customers are not able to add additional apps and there is no “app store”.

The Explora Ultra has all the features of a satellite PVR and although it can be used without an internet connection, is best suited for homes with internet to allow users to also enjoy the benefits of value and choice that streaming and other apps provide.

It is suitable for :

  • families looking to add PVR functionality to their homes and also wanting access to the depth of content offered by 3rd party service providers.
  • existing PVR customers wanting to add more ways of enjoying content as it is XtraView capable and can be linked to existing PVRs.
  • households that cannot or need not transition completely to streaming, but want to enjoy streaming apps,
  • customers who may have no internet connection yet but would like to buy an internet capable device for when they have connectivity at a later stage.

Yes, the DStv Explora Ultra supports 4K streaming.

4K streaming requires connection to a 4K capable TV (and/or AV receiver/soundbar), the availability of 4K content, the necessary subscriptions, and high-speed uncapped internet.

Selected 3rd party apps on the DStv Explora Ultra offer 4K streaming content, subject to availability and subscription terms. We recommend customers check the line speed recommendations from the individual suppliers.

MultiChoice does not yet offer 4K streaming, though this may change in the future.

Although the DStv Explora Ultra supports 4K, MultiChoice does not yet offer 4K content on its channels, though this may change in the future.

MultiChoice does not yet offer 4K content, though this may change in the future.

We are always evaluating the value to our customers, benefit and cost of new technologies, like 4K in the context of our specific markets.

No. Subscription to 3rd party apps, where applicable, are separate to DStv subscriptions. We may offer discounts or special offer on those subscriptions (we already offer our Premium, Compact Plus and Compact customers specials on Showmax). Some of the services will not require a separate subscription. For convenience, customers are able to add both Showmax and Netflix to their DStv account (and only make one payment a month).

No, any customer with an active DStv subscription and Access Fee will be able to access and use the 3rd party apps when connected to the internet. Separate subscriptions may be required for some of those apps.

Yes, customers will need to sign into any app when using it for the first time.

Further use may require occasional sign-in (the need is however determined by each individual service).

No. Full use of this decoder, including access to the features available when connected to the internet, requires an active DStv subscription together with the monthly Access Fee.

The DStv Explora Ultra is an expensive, subsidised device for DStv customers to enjoy other services alongside their DStv subscription. There are many other devices and means of direct access to use 3rd party apps directly should a customer so wish.

Our existing Explora model will sell at a lower price point than the Explora Ultra. The Explora Ultra is our premium model with the benefits of streaming apps, 4K and Dolby Atmos capability.
The availability of both models offers our customers a choice when moving to a PVR or when adding another decoder to their home set-up.

No, content from the streaming services can only be streamed. Streaming services restrict the download of content to mobile devices only.

Sales promotions may happen from time to time. These offers will be communicated to our customers when available.

No, the DStv Explora Ultra is a satellite decoder with additional online capabilities, best enjoyed when connected to a reliable internet connection. Without a connection to the internet, it is equivalent to our other Explora models.

DifferencesDStv Explora (Model 2A/3A)DStv Explora UltraNotes
Name & ModelDStv Explora (Model 2A/3A)DStv Explora Ultra
Recommended Retail PriceR999 (without installation)
R1999 (with installation)
R2,499 (without installation)
R3,699 (with installation)
There are also options to get the decoders on contract. Visit the website for available offers
Decoder InsuranceR35 per month.
NMS Insurance Services (SA) Ltd is a licenced microinsurer and authorised financial services provider. FSP License Number 47754. A subsidiary of MultiChoice Group Ltd.
R39 per month.
NMS Insurance Services (SA) Ltd is a licenced microinsurer and authorised financial services provider. FSP License Number 47754. A subsidiary of MultiChoice Group Ltd.
Physical appearanceBlack
Smartcard slot on the side
DStv Explora (Model 2A/3A) appears on front panel
No front panel display
Black
No smartcard
DStv Explora Ultra appears on the front panel
No front panel display
Packaged withMMini smartcard inserted into the decoder
HDMI cable
Power supply
A7 remote with batteries
HDMI cable
Power supply
A9 remote with batteries
Recording capacityUp to 110 hoursUp to 110 hoursTotal recording space may vary depending on mix of HD and SD recordings.
Features (with no internet connection)Pause Live TV for 2 hours
Catch Up
BoxOffice
8 day TV Guide
Parental Control
Interactive apps (SuperSport, News24, Weather)
Pause Live TV for 2 hours
Catch Up
BoxOffice
8 day TV Guide
Parental Control
Interactive apps (SuperSport, News24, Weather)
Explora models are the same when not connected to the internet. The Ultra includes richer recommendations (via the HOME button)
Features (when connected to the internet)All the Catch Up for your package
Showmax (separate subscription required)
DStv app (with all the Catch Up content for your package & live streaming of channels)
Showmax, Netflix and Prime Video (separate subscription required)
Although both have Showmax, the Ultra has the Showmax App with full features.
XtraViewRequires no heartbeat cable if linked to selected (newer) decoders via a DStv Smart LNB.
Requires heartbeat cable to the original DStv Explora or older decoders even if installed with a DStv Smart LNB.
Requires no heartbeat cable if linked to selected (newer) decoders via a DStv Smart LNB.
Requires heartbeat cable to the original DStv Explora or older decoders even if installed with a DStv Smart LNB.
Installation80cm dish, DStv Smart LNB80cm dish, DStv Smart LNB
Internet ConnectionVia external USB DStv WiFi Connector or Ethernet cableBuilt in WiFi
Can also be connected via Ethernet cable
Video qualitySupports 720p, 1080iSupports 720p, 1080i, 4K, HDRWhere available.
Audio qualityDolby DigitalDolby AtmosWhere available.
User Bands3232
Plug2 pin plug2 pin plug
USB Ports21

No, customers with decoder insurance and valid claims will have their existing device swapped with a similar model.

NMS Insurance Services (SA) Ltd is a licenced microinsurer and authorised financial services provider. FSP License Number 47754. A subsidiary of MultiChoice Group Ltd.

No, this feature is not supported on any of our decoders due to our licence agreements with content suppliers.

No. Our licence agreements with content providers do not allow for this.

Yes, as we have done for all our previous PVR decoders.

No. These services are all internet-delivered services.

No. These are all independent, and separate services which determine their content based on their licencing.

No. These are all independent, and separate services.