You have various options to pay your DStv account:
- Via Self Service
- Our mobile app (Available on Google Play and Apple App Store)
- Setting up a debit order
- Internet payment
- Credit card
- Direct deposit
- Our Service Centres and Agencies
- MTN MoMo
Always use your DStv customer number as payment reference.
If your DStv services are suspended and you make an internet bank transfer or ATM payment via ABSA, FNB and Standard Bank or direct deposit at any ABSA branch, your DStv services will be reconnected once the payment reflects on your DStv account.
Yes. Debit order is definitely the most convenient payment method.
If you’d like to setup a debit order please click here.
If you bank with Absa, FNB, Standard Bank, Nedbank and Capitec, we can set your debit order up automatically.
If you bank with any other bank – please fax the following documents to 011 577 5946 or email them to [email protected]:
- Proof of banking – a bank statement, a bank-stamped letter or a cancelled cheque
- A signed Authority to Debit form - The signed Authority to Debit form (PDF)
If you're paying the DStv account on behalf of someone else – please fax the following documents to 011 577 5946 or email them to [email protected]:
- Proof of banking – a bank statement, a bank-stamped letter, or a cancelled cheque
- ID copy of the bank account holder
- A signed 3rd Party Authority to Debit form (the link is below) - The signed 3rd Party Authority to Debit form (PDF)
If the company you work for is paying your personal DStv account, please take the originals of the following documents to your nearest MultiChoice Branch or Agency:
- A letter, written/printed on an original corporate letterhead authorising payment via the company on behalf of the person concerned, including the company's banking details
- The letter must be signed by an appropriate representative of the company, and must include the name, position and contact details of the person signing the letter
- The person signing the letter cannot be the person on whose behalf the account is being paid
Yes, you can. When paying at an ATM, make sure that you input MultiChoice as a beneficiary on your bank account in order to select it easily when paying.
Use your eight-digit DStv customer number as the payment reference.
Yes, you can pay your DStv account via EFT.
Select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal, and use your eight-digit DStv customer number as the payment reference.
If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and follow these steps, your payment will reflect on our system within 15 minutes.
For customers who bank with FNB, if your DStv customer number is shorter than eight digits, just add zeros in front of it (eg customer number 12345 becomes 00012345).
If you bank elsewhere, please note that your payment could take up to three days to reflect on our system. This is also the case if you don’t select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal.
Yes. You can make a credit card payment at any DStv Service Centre or DStv Agency. You can also set up a credit card debit order payment and we’ll automatically collect the monthly amount due on your DStv account.
Please note that we don’t accept Diners Club payments.
Please use your eight-digit DStv customer number as the payment or beneficiary reference.
You can also log on to Self Service to view your balance and make your payment.
This service is mainly for those customers who don't have bank accounts, enabling them to utilise the convenient locations of these outlets. DStv customers are now able to pay their DStv accounts at the following supermarkets.
- Pick 'n Pay
While shopping, you can pay your account at any PEP, Pick 'n Pay, Shoprite, Checkers, Ackermans or Spar nationwide.
Your MultiChoice customer number, preceded by the prefix (11374) will be required to make a payment. For example, if your customer number is 12345678, then the payment reference will be 1137412345678.
NB: Payments at the above stores must be made at Money-market counters using your eight-digit MultiChoice customer number as the reference.
PEP, Pick n Pay, Shoprite, Checkers, Ackermans and Spar
To make a payment at a supermarket, you’ll need your DStv customer number. You just add the digits ‘11374’ in front of it to get your payment reference.
For example, if your customer number is 12345678, then your payment reference will be 1137412345678.
If your customer number is less than eight digits, add zeros in front of the number to make it eight digits long. Then you also need to add ‘11374’ in front of the zeros (eg customer number 12345 becomes 00012345. Add the 11374 so it becomes 1137400012345).
The payment will reflect immediately and your services will be reconnected within 15 minutes if the full amount and R50 reconnection fee (R10 if you are an EasyView customer) has been paid.
If you experience any problems, please contact our Call Centre on 083 900 3788 or 011 289 2222.
Value-added service (VAS) rates apply for the phone call.
You will notice a link at the end of your payment reminder MMS or SMS - all you have to do is click on the link to make an instant payment from your mobile phone.
You can rest assured that each transaction is validated in real time. You’ll receive an immediate payment confirmation and a unique one-time code for each transaction.
We want to give our customers a variety of payment options – you are free to choose the one that works best for you.
QR code is a barcode-like-image that takes you automatically to a secure and immediate payment mechanism. You simply scan it with your mobile phone to make instant payment.
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch. It could take a little bit longer for the payment to reflect on our system.
If this hasn’t happened, you can reconnect your services online or via our mobile app. Alternatively, you can contact our support teams on WhatsApp, Twitter or Facebook.
You can make direct deposits at any Absa branch. To make it easier for you, MultiChoice is already listed as a beneficiary. All you have to do is give the bank teller your eight digit DStv customer number. If your customer number is less than eight digits, add zeros in front of the number to make it eight digits long (eg customer number 12345 becomes 00012345).
If you pay your subscription for 11 months in advance, you’ll receive the 12th month free.
The main reason is that we can’t guarantee that only pensioners will use the decoder. Decoders are portable, and we’ve experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced rate.