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FAQs: Services
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General
DStv Trusted Home
DStv app
What is the DStv app?
Which countries is the DStv app available in?
Is the content in the DStv app the same in all countries?
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DStv Streaming
What is DStv via Streaming?
What packages are available on a streaming only subscription?
How do I sign up for a streaming only subscription?
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Catch Up
What is Catch Up?
How long are programmes available for on Catch Up?
Who can use Catch Up?
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Showmax
What is Showmax?
What Showmax offers are there for DStv customers?
Can I pay for Showmax using my DStv account?
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Showmax Add To DStv Bill
Which DStv packages will be eligible for Showmax Add To DStv Bill?
How does Showmax billing, as a Add on Product, work?
How do I add Showmax to my DStv account?
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Add Netflix To DStv Account
Who can add Netflix to their DStv account?
How do I add Netflix to my DStv account?
Can I use Netflix on other devices if I signed up on my DStv Explora Ultra?
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DStv Insurance
What DStv Insurance products are available?
How do I get DStv Insurance?
How much does DStv Funeral Cover cost?
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Holiday Viewing
How do I make use of holiday viewing?
I am a Price Lock customer – how do I activate my holiday viewing?
I would like to upgrade my package for the holiday home – how do I do that?
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BoxOffice
What happens if I rent the wrong movie?
How is Showmax different to BoxOffice?
XtraView
Can I have XtraView at my holiday home? And how do I go about setting it up?
Why do I have to pay an additional fee to use my PVR or for XtraView?
What is XtraView?
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Change to JOOX offer
What is the change to the JOOX deal?
What happens if I have already taken up JOOX VIP with my DStv? Do I lose my playlists? Do I need to sign up again?
What is JOOX Family Plan?
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YouTube App on the DStv Explora Ultra
When will YouTube be added to the DStv Explora Ultra?
Who can use the YouTube app on the DStv Explora Ultra?
Do I need to sign up or sign in to use YouTube?
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