FAQs


DStv Streaming

Any South African residential customer. 

It’s important to note that with a streaming only subscription, payment by credit card is required BEFORE you can start viewing.   

If you’re an existing DStv customer, you can add a streaming only subscription to your DStv account (using your current payment method). If you pay your subscription annually, please note that your streaming subscription requires monthly payment.

Absolutely, you can add a decoder onto your account at any time.

No. Customers with a streaming only subscription already get access to 4 devices, with the ability for two users to stream at the same time. 

No, you can stream DStv via browsers, mobile phones, selected Smart TVs and gaming consoles. You do however need a high speed internet connection.

We use adaptive bit-rate technology to enable the best possible picture for your chosen device and data connection. You can also take control of your data usage by selecting your preferred picture quality.

Differences

Streaming only

Satellite AND streaming

Setup

- Internet connection

- Streaming device

- TV (optional)

- Once off installation with satellite dish

- Decoder

- TV

- Internet connection (optional)

Open Account

Online

Call centre, social teams, service centres, agencies, installers.

Payment

Full payment required before you can view

You can start viewing without immediate payment

Payment Options

- Credit card (new customer)

- Existing customers can add to their bill and use existing payment method

Contract, Cash, EFT, Card, Debit Order

Minimum subscription term

One month

One month

Monthly costs

- Subscription

- Data

- Subscription

- Access Fee (if using PVR or XtraView)

- Data (if streaming)

Packages

Premium, Compact Plus, Compact, Family, Access, EasyView

Includes Rewards and package related benefits like Showmax

Premium, Compact Plus, Compact, Family, Access, EasyView, Indian (stand-alone), Indian (add-on), ADD movies*

Includes Rewards and package related benefits like Showmax

*ADD movies content is only available for viewing via decoder

Live TV Channels

Yes

Yes

Audio Channels

No

Yes

Interactive Services

No

News24, Weather, SuperSport Active

Viewing

Watch online on up to four devices, max 2 concurrent streams

Watch on your decoder AND watch online on up to four devices, max 2 concurrent streams

Can you add more viewers?

NoYes (link up to 3 decoders under one subscription using XtraView)

Watch Catch Up

Full Catch Up for all packages

Catch Up available on selected PVRs

Full Catch Up for all packages available online

Rent BoxOffice movies

Separate payment required.
Technically anyone can use BoxOffice

Yes

Yes, on all PVRs and online

When renting on a PVR, your first movie is on us

Pause Live TV up to 2 hours

No

Yes, on all PVRs

Record your favourites

No

Yes, on all PVRs

Recommendations

Yes

Yes

Profiles + Watchlist

Yes

No

Parental Control

Yes, kids’ section

Yes

Content quality

Selectable up to HD on selected content

HD on selected content. Requires HD decoder

Dolby (where available)

No

Yes

Subtitles

No

Yes, on selected content

Multiple Soundtracks

No

Yes

No, the pricing for packages is the same and existing value added benefits are also included (like special pricing on Showmax and more). There are no contracts available yet for streaming only subscriptions.

Customers can sign up for DStv and take a streaming only subscription. This subscription does not require the customer to have a decoder nor an installation. Customers require internet and a device on which to stream DStv.

At launch, customers can take a streaming only subscription for DStv Premium, Compact Plus, Compact, Family, Access or EasyView. Customers with streaming-only packages cannot add-on DStv Indian to their package, nor are they be able to ADD movies.