FAQs


YouTube App on the DStv Explora Ultra

We’re excited to confirm that the app will be added to the DStv Explora Ultra on 29 April 2021

Anyone can use and enjoy the content from YouTube (there is no separate subscription required).

Please note : you need an active DStv subscription and Access Fee to use any of the online features on the DStv Explora Ultra.

No, you don’t need to sign in or sign up, but if you have an existing profile, you can sign in to enjoy your personalised content.

No, not all YouTube features are supported on the app. Please visit YouTube on the web for full functionality.

No, YouTube Kids is a separate app which will be added to the Explora Ultra at a later date. 

If your DStv subscription is inactive (whether due to non-payment or because you disconnected it), you will not be able to use any apps on your Explora Ultra but can continue to use them on other supported devices.

YouTube are responsible for technical support on their product. If you have any issues with the YouTube app, please go to youtube.com and select HELP from the menu