Error Codes


Easily fix common errors on your DStv device. Please remember to make sure that your Smartcard is inserted and your decoder is powered on when fixing errors using the online tool.

This channel is blocked because it may not be part of your package or your services may have been suspended.

Visit Self Service to clear this error or to check your account balance.

This channel is blocked because it may not be part of your package or your services may have been suspended.

Visit Self Service to clear this error or to check your account balance.

This channel is blocked because there is no active subscription. Please contact us to activate your subscription.

This channel is blocked because there is no active subscription.

Please contact us to activate your subscription.

This channel is blocked because your decoder has been inactive or your services may have been suspended.

Clear this error online using Self Service or to check your account balance.

We are confirming your subscription. This may take a few minutes.

Please use the DStv App, WhatsApp or visit Self Service to clear this error.

We are confirming your subscription. This may take a few minutes.

Please use the DStv App, WhatsApp or visit Self Service to clear this error.

Smartcard and subscription validation in progress. This may take a few minutes. Do not change channels or press any buttons on the remote.

If this message has not cleared within 5 minutes, clear this error via the DStv App, on Self Service or using the DStv WhatsApp bot.

Smartcard and subscription validation in progress. This may take a few minutes. Do not change channels or press any buttons on the remote.

If this message has not cleared within 5 minutes, clear this error via the DStv App, on Self Service or using the DStv WhatsApp bot.

We are confirming your subscription. This may take a few minutes.

Clear this error via the DStv App, on Self Service or using the DStv WhatsApp bot.

Check if the correct smart card is inserted.

Switch the decoder off at the plug. Wait 30 seconds and then switch it back on.

If the error continues, please contact us for assistance.

Stormy weather is only good for one thing - staying inside to binge-watch series. But the rain can interrupt your DStv signal. Due to bad weather, you may see a 48-32 error, while you wait for the signal to return, you still have DStv Now, BoxOffice and Showmax to ensure that boredom during the rain is not an option.

If the weather is fine, check that the cables from the satellite dish are connected to the decoder properly. Then switch off the decoder power at the wall plug and wait at least 10 seconds before switching it on again.

There are no channels in this viewing environment you selected. Please select another viewing environment.

For further assistance, please contact the MultiChoice Call Centre.

The smartcard could not be validated because your decoder has been inactive or disconnected for a long time and your services may be suspended.

To clear this error, please contact us for assistance.

The smartcard could not be validated.

To clear this error, please contact us for assistance.

This decoder does not belong in this network.

Please contact your nearest MultiChoice branch or retailer.

The Smartcard is not paired with the decoder.

Please clear this error via the DStv App, on Self Service or using the DStv WhatsApp bot.

If the problem continues, please contact us for assistance.

This channel is blocked because it may not be part of your package or your services may have been suspended.

Please clear this error or check your account balance via the DStv App, on Self Service or using the DStv WhatsApp bot.

Please check if the decoder software is up to date. Press HELP on your remote and navigate to General information and select Information Central.

If the problem continues, please contact us for assistance.

Please do not switch off your decoder, keep it powered on until the error clears.

If the error is not cleared within 5 minutes, please contact us for assistance.

Validation in progress. This may take a few minutes.

If error remains after 5 minutes, please take your decoder to your nearest Multichoice Branch or Agent.