DStv SD Single View Decoder
The “Searching for Signal” error is normally due to an installation issue. It could be that the dish has been moved by the wind (and it’s no longer in the correct position to get signal for all our channels) or it could also be damage to cabling.
Please note that it is possible to have no signal on some channels, while having full signal on others and break up of picture on other channels.
First switch off the decoder.
Then check that the cable that comes from the satellite dish is tightly connected to the correct input on the back of the decoder.
Then switch the decoder on again.
If the “Searching for Signal” error continues, we recommend bringing your decoder to one of our Service Centres or Agencies for testing. If the decoder works when we test it, that will confirm that your installation is faulty and you will need to contact one of our DStv Accredited Installers to check your installation. There is no cost to test your decoder.
- Check that the time isn't showing on the front panel of the decoder. If it is, it means that the decoder is in standby. To solve this, press the POWER button on your DStv Remote.
- Check that the TV is on the correct channel or on the correct AV mode. To do this, press the TV/AV or TV/VIDEO or FUNCTION or SOURCE button on the TV Remote.
- If there is any other device connected to your set-up (other than a TV and Decoder) e.g. VCR or DVD, please ensure that device is ON and on the correct channel or Mode.