SD PVR


Trade-in your SD PVR today!

Take your insured SD PVR to any of our service centres or agencies and we’ll replace it with two DStv Explora’s plus installation (at no cost to you).

It’s time to make the move!

What’s this about?

In November 2014 we announced that we would no longer be supporting the SD PVR decoder. This meant that repairs and software updates for this decoder would no longer be available even though the decoder could continue to be used. Now we’ve announced that insurance for this decoder model will end on 31 March 2019.

What does this mean to me?

If your SD PVR is insured with us, you have the option of replacing it at any of our service centres or agencies before 31 March 2019. We’ll replace it with two DStv Explora’s and installation (at no cost to you). Your insured SD PVR does not need to be active or faulty for you to take up this offer.

When does this offer end?

This offer ends on 31 March 2019.

What happens if I don’t replace my SD PVR before 31 March 2019?

The insurance on your SD PVR will be cancelled and your SD PVR will no longer be covered. Any replacement of the SD PVR after this date will then be at your own cost. You can however continue to use the SD PVR for as long as it works.

Does my SD PVR have to be faulty for me to take up this offer?

No, the only requirement is that it has active insurance with us and that it is returned to one of our service centres or agencies before 31 March 2019.

Does my SD PVR have to be active for me to take up this offer?

No, the only requirement is that it has active insurance with us and that it is returned to one of our service centres or agencies before 31 March 2019.

I don’t have HD TVs. Will these new decoders work on them?

Yes, these decoders will work with older TVs, however you’ll miss out on being able to see the HD content in high definition (it will be displayed in standard definition on older TVs).

Does this mean my monthly cost will increase?

The monthly cost will only increase if you link three decoders together in XtraView (this requires payment of an additional Access Fee each month).

What’s included in the installation?

The installation includes a total of 25km travel, an 80cm dish, DStv Smart LNB, 50m cabling, connection of each decoder to one TV, connection of the two decoders in XtraView and activation of your services. If you already have an existing DStv Explora, we’ll link it in XtraView to your 2 new decoders. Installation by our accredited installers also includes a 3-month guarantee on workmanship and a 12-month guarantee on equipment.

How do I find an installer?

Once you have your new decoders you will need to contact one of our DStv Accredited Installers to make a booking. You can find your closest one here.

Can I get the replacement decoders directly from my installer?

No, this replacement is only available when you bring your SD PVR to any of our service centres or agencies before 31 March 2019.

Can I take out insurance on my new decoders?

When you take up this offer, we’ll automatically move the insurance from your SD PVR to one of the new DStv Explora’s. You also have the option of taking out insurance on your other DStv Explora. Please contact us on (011) 369 4000 .

Who do I contact if I have queries?

Our team is able to assist you on (011) 369 4000.

At the moment, you have three viewing environments, but only two decoders. The additional Access Fee is charged for the linking of the third decoder.

In the past, you would have to pay another subscription fee to add a third decoder into your viewing environment – the additional Access Fee means we can offer you a third decoder and a third viewing environment under one subscription fee.