FAQs


DStv Now

DStv Now is a free app for DStv customers. It's the home of DStv on the move - with the ability to watch Live TV, see the full DStv TV Guide, enjoy DStv Catch Up content and search for your favourites on a variety of devices, from desktop and laptop computers, to a multitude of Android and iOS-based tablets and smartphones.

Anyone can download DStv Now, you do however need a DStv login in order to access the app. The content available for viewing and/or download will depend on your subscription.

DStv upgrades it’s security requirements from time-to-time to comply with rights agreements. This may impact devices that don’t comply with these changes.

If you have an iOS device (iPhone, iPad or iPod Touch), you can download the DStv Now app from the Apple App Store.

If you have an Android device (tablet, smartphone or Android TV device), you can download the DStv Now app from the Google Play Store.

DStv Now is available at no extra charge. Making use of the app, streaming Live TV and watching DStv Catch Up content, however, does consume data, which may incur additional costs from your network operator. We strongly suggest using DStv Now in conjunction with an uncapped ISP account and familiarising yourself with the fees that your operator charges for data (both in and out of bundle).

You need to have access to a PC or MAC, or an Android or iOS device, plus access to a broadband Internet connection and you also need a Connect ID. We strongly suggest using DStv Now in conjunction with an uncapped ISP account and familiarising yourself with the fees that your operator charges for data (both in and out of bundle).

  • Login to DStv Now via your PC or MAC, or download the DStv Now App from your App store.

  • You will be asked to Login using your Connect ID. If you don't have a Connect ID, please refer to the Connect Login and Registration.

  • Link your smartcard to your DStv Connect Account Website users can do this by following the prompts on the website. iOS users who have downloaded the app need to visit www.dstv.com. Android users who have downloaded the app will be given the option to register and link smartcards within the App.

  • Note: the selection of content available varies depending on the DStv subscription.

As with any other video service, content streamed from DStv Now could potentially use large amounts of data.

You are able to control the amount of data used by selecting the Video Quality setting while playing video on the DStv Now website, or changing the Maximum Video Quality in the Settings menu of both the Android and iOS apps.

Depending on the speed of your Internet connection, you can expect to consume the following amount of data while streaming Live TV:

  • Standard Definition (SD) channel can consume between 1.9MB per minute and 13.5MB per minute.
  • High Definition (HD) channels can consume up to 20MB per minute.

Video sizes for DStv Catch Up vary in size, depending on the quality of the video and the length of the title:

  • Series can range from 200 MB to 300 MB
  • Movies can be anywhere from 700 MB to 5 GB

We strongly suggest using DStv Now in conjunction with an uncapped ISP account and familiarizing yourself with the fees that your operator charges for data (both in and out of bundle).

You can use DStv Now on any broadband Internet connection, including ADSL, 3G/HSDPA, 4G/LTE or Wi-Fi. A minimum connection speed of 2Mbps is required, but for the best experience, we recommend a 4Mbps line or faster. It is highly recommended that you use DStv Now in conjunction with an uncapped Internet account to avoid unexpected data bills. Please familiarise yourself with the data costs charged by your Internet Service Provider (ISP), as DStv cannot be held responsible for high data bills received from your ISP.

A selected number of Live TV channels are available in HD (High Definition). DStv Catch Up videos are currently only available in SD (Standard Definition).

No, DStv Now content is only available in DStv territories across Africa.

You can register a maximum of four. A maximum of two simultaneous viewing streams across your registered devices is permitted.

This means that you can either: be streaming two live TV channels OR stream two Catch Up videos OR stream one live TV channel and one Catch Up video.

Airplay is available when using an iOS device with the latest version of the DStv Now iOS app. For Airplay to work, the source and target devices both need to be on the same Wi-Fi network. The Airplay icon will become visible once the video has started playing.

Chromecast is available from both the Android and iOS DStv Now apps.

For casting to work, both devices need to be on the same Wi-Fi network, you need to have a compatible cast device (i.e. Chromecast or Android TV) and your Wi-Fi network needs to allow casting by unblocking the cast ports. If you are having trouble using Chromecast, please visit Google Chromecast Help at https://support.google.com/chromecast.

As technology evolves, the most prominent web browsers made the decision to stop supporting Flash video plugins. In line with this global trend, we've made some changes to our DStv Now online service. Our DStv desktop player is a flash-based service, The download option is no longer available online as our DStv desktop player (which was a flash-based service) was discontinued in October last year. You can still stream your favourite shows or movies online, or use the DStv Now app to manage your downloads.

We use an HTML5 player which gives our customers a more secure environment and better playback experience when streaming Live TV or Catch Up. If you would like to download content, please use the DStv Now app.

Due to studio rights certain shows are not licensed for DStv Now. We are working to clear more rights in the future.

Unfortunately, Live TV does not offer a record feature within DStv Now. However, Catch Up offers a great selection of the most popular series and movies for you to stream on smart phones, tablets and the DStv Now App. You can set a recording directly from the TV Guide with the Remote Recording functionality if you have a DStv Explora at home and it's connected to the Internet.

Unfortunately these features are not available using DStv Now's live TV streaming; however they can be used while watching DStv Catch Up.

DStv Now follows the schedule of programmes currently being broadcast on DStv. However, some shows may not be viewable due to studio licensing restrictions.

This feature is currently not available on DStv Now. However, age restrictions are clearly marked. We urge you to closely monitor the content that your children may be watching using DStv Now.

MultiChoice only has the rights to make content available on DStv Now within the borders of the African continent and adjacent islands, which is why streaming on DStv Now is not available outside of these borders.

The following browsers are supported for online streaming:

  • Chrome version 53+
  • Firefox version 47+
  • Internet Explorer 11+ on Windows 8.1+
  • Microsoft Edge on Windows 10+
  • Safari 9+ on Mac OS X 10.11+
  • Opera 43+ on Windows 10+

Keep your browser and operating system up to date with the latest security updates to enjoy the streaming service at its best.

Yes, the TV Guide on DStv Now is the same as the TV Guide on your decoder, with a few added features.

A total of eight days worth of programming, including the current day.

Simply select the reminder icon within the TV Guide and choose whether you want to be reminded in 5 minutes, 15 minutes, 1 hour or 2 hours before the show starts.

The programmes that are marked with this icon cannot be streamed on DStv Now due to studio rights.