FAQs


Holiday Viewing

You are able to manage your holiday home decoder on multiple DStv support platforms.

Note: If you choose to Reconnect your Holiday Home decoder then you will be opting to keep DStv on at your home and you will be billed for the additional days you watch while you’re on holiday. You can alternatively save money and switch DStv off at your home while you are away using the Switch option, this will temporarily swap your current DStv Package over to your Holiday Home decoder while you are away.

It’s important to remember that your decoder needs to be switched on with your smartcard inserted for us to be able to turn on your DStv. Once you have switched on your decoder it can take up to 20 minutes for the signal to come through from our Satellite so please be patient. 

If you are seeing an E16 you can easily clear the error code via the DStv app or any one of our support channels.

Online via our website

Login to www.dstv.co.za/self-service and visit ‘My Decoders’ where you are able to manage your viewing, select the Holiday Home decoder that you want to turn on (look for the Umbrella icon) and either Reconnect your DStv or Switch DStv from your main account.

On the go with our DStv App

Download the DStv App for Android or iOS, login to your DStv account and click the Holiday Home quick link on your dashboard, this will take you into our Holiday Home wizard where you can follow the prompts to get setup. You can also turn on your Holiday Home decoder under ‘My Decoders’ on the app, in the same way as the website.

Conveniently from inside WhatsApp

Simply opt-in to our WhatsApp support service and then save our number - 060 060 DStv (3788) on your phone as ‘DStv Self Service’ and say hi to get started. Once you’re setup, select option 7 and follow the prompts.

Via USSD

Dial *120*68584# from your phone and follow the relevant prompts to manage your holiday viewing.

Streaming via DStv Now

If you don’t have a holiday home decoder, you can still take your DStv with you wherever you go with the DStv Now app, allowing you to stream live TV directly on your phone or tablet.

If you are choosing to turn off your DStv at home and switch your package over to your holiday home decoder during your time away then you will need to make sure that you upgrade your package on your home decoder before you do the switch.

You’ll need to do this because we take your current package from your home decoder and move it over to your holiday home decoder for a temporary period and we don’t adjust your billing for that time, this means that you won’t be able to upgrade your package during the time it is swapped over.

If you reconnect your holiday home decoder and keep DStv on at your home while you are away, then you can use any of our Self Service channels to upgrade your package after you have reconnected.

We hope that you enjoy your time away!

Your decoder needs to be switched on with your smartcard inserted for us to be able to turn on your DStv. Once you have switched on your decoder it can take up to 20 minutes for the signal to come through from our Satellite so please be patient.

If you are seeing an E16 you can easily clear the error code via the DStv app or any one of our support channels.

You can switch your main home off and switch on your holiday home (Option 1). For this option, you do a like-for-like switch, so you stay on the same DStv package and the same decoder as your main home. Please phone us to do this for you.

You can also activate your holiday home while keeping your main home on (Option 2). You can manage this on My DStv on DStv.com. To use My DStv, you need to have indicated which decoder is your holiday home decoder.

You can also take your DStv decoder on holiday with you – just ensure your holiday home has the correct installation for your Catch Up and BoxOffice to work.

Or you can use DStv Now to stream live channels, and stream or download Catch Up content to your tablet or smartphone.