FAQs


XtraView

Yes you can – please contact us at our call centre to set it up - thereafter, you will be able to manage your holiday viewing via our website our mobile app

The Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money. This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder.

XtraView is a way to keep the whole family happy.

With XtraView, you can link either two or three decoders together under ONE subscription (and only pay a monthly Access Fee for the other decoders).

When linking two decoders, you will pay your normal monthly subscription plus ONE Access Fee. If one of the decoders is a PVR, you are already paying an Access Fee, so don’t need to pay any more – this means that monthly viewing on your second decoder is FREE!

When linking three decoders, you will pay your normal monthly subscription plus TWO Access Fees.

  • When linking 2 decoders you can use a combination of 11 series single view decoders, DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora. Please check website for allowable combinations.
  • When linking 3 decoders you can use a combination of the DStv Explora and the DStv HD Decoder. The primary decoder when linking 3 together MUST be a DStv Explora.
  • We recommend the use of a DStv Accredited Installer for all XtraView installations. They will assist with the physical linking of your decoders. To ensure correct billing, you will also need to contact us to link the decoders on your account.
  • The recommended installation for most XtraView installations is a DStv Smart LNB together with an 80cm satellite dish.
  • When linking decoders in XtraView, you cannot have different packages on the different decoders.
    Example : You cannot subscribe to DStv Premium on the one decoder and have DStv Compact on the other one.
  • When linking decoders in XtraView, the channels available on the linked decoders are the same.
    Example : if you’re subscribed to both DStv Premium and DStv Indian, you’ll get all the DStv Premium and all the DStv Indian channels on all linked decoders.
  • Each decoder operates independently.
    Example : if you rent a BoxOffice movie on a PVR linked in XtraView, it will only be available for viewing on that one decoder.
    Similarly, if you have multiple DStv Explora’s linked in XtraView and want to connect them to the internet, each of them would need their own connection to the internet.

This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).

We recommend that all XtraView installations be done by our accredited installers and suggest that you contact one for more information. 

When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard number of the one you want disconnected.

  • 11 series + 11 series:DStv Subscription + Access Fee
  • 11 series + Single View DStv HD Decoder: DStv Subscription + Access Fee
  • 11 series + 4 tuner HD PVR: DStv Subscription + Access Fee
  • 11 series + HD PVR 2P/2U: DStv Subscription + Access Fee
  • 11 series + DStv Explora: DStv Subscription + Access Fee
  • Single View DStv HD Decoder + DStv HD Decoder: DStv Subscription + Access Fee
  • Single View DStv HD Decoder + 4 tuner HD PVR: DStv Subscription + Access Fee
  • Single View DStv HD Decoder + HD PVR 2P/2U: DStv Subscription + Access Fee
  • Single View DStv HD Decoder + DStv Explora: DStv Subscription + Access Fee
  • 4 tuner HD PVR + SD PVR*: DStv Subscription + Access Fee
  • 4 tuner HD PVR + 4 tuner HD PVR: DStv Subscription + Access Fee
  • 4 tuner HD PVR + HD PVR 2P/2U: DStv Subscription + Access Fee
  • 4 tuner HD PVR + DStv Explora: DStv Subscription + Access Fee
  • HD PVR 2P/2U + SD PVR*: DStv Subscription + Access Fee
  • HD PVR 2P/2U + HD PVR 2P/2U: DStv Subscription + Access Fee
  • HD PVR 2P/2U + DStv Explora: DStv Subscription + Access Fee
  • DStv Explora + DStv Explora: DStv Subscription + Access Fee
  • DStv Explora + SD PVR*: DStv Subscription + Access Fee
  • DStv Explora + DStv Explora + DStv Explora**: DStv Subscription + Access Fee + Access Fee
  • DStv Explora + DStv Explora + Single View DStv HD Decoder**: DStv Subscription + Access Fee + Access Fee
  • DStv Explora + DStv HD Decoder + Single View DStv HD Decoder**: DStv Subscription + Access Fee + Access Fee

* SD PVR can only be the secondary decoder. 
** Primary decoder must be a DStv Explora.

You can contact us to disconnect the faulty decoder. If you have three decoders linked in XtraView, the remaining two decoders will stay linked. If the faulty decoder is the primary decoder, you will need to change cabling to link the two remaining decoders.

You can contact us to remove that decoder from your XtraView set-up. If you have three decoders linked in XtraView, the remaining two decoders can stay connected in XtraView. If the decoder being taken on holiday is the primary decoder, you will need to change cabling to link the two remaining decoders.

  • In XtraView, the primary decoder is the one which sends the “heartbeat” to the secondary decoder(s).
  • When decoders are connected in XtraView, there is no difference in their functionality, ie the features remain the same regardless of whether primary or secondary.
  • When linking three decoders together, the primary decoder MUST be a DStv Explora.
  • If linking the SD PVR in XtraView, this decoder cannot be the primary decoder.
  • When linked in XtraView, the secondary decoder(s) will NOT work if the primary decoder is removed or switched off, or if the heartbeat is no longer received for any reason (the heartbeat can also be impacted by interference or cabling errors).
  • The primary decoder continues to work even if the secondary decoder is not working or if the link is broken.
  • If you regularly take one of your decoders on holiday, it’s recommended that you select that decoder as the primary.
  • As a break in heartbeat, for whatever reason, disables the secondary decoder(s), it’s best to make your HD PVR or DStv Explora the primary decoder to avoid losing recordings when you are not home (this applies to any XtraView set-up which includes either a DStv Explora or HD PVR.)
  • If you are only linking two decoders and your XtraView set-up includes a DStv Explora, we recommend making it the primary one. That will make it easier to add a third decoder at a later stage.
  • Customers normally prefer to have the primary decoder near the TV on which they do the most viewing.

The Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money.

This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder.

Yes, your DStv Explora can be added to another one or two decoders in XtraView. Please chat to your local DStv Accredited Installer for more information on available decoder combinations and any changes that may be required to your installation.

Please note, there is a second monthly Access Fee required when linking three decoders in XtraView.