Has loadshedding left your decoder scanning?


If your decoder is stuck scanning for picture when the power comes back on let us help you restart.

So the power has just come back on and your decoder is stuck scanning for picture, before you call give this a try: switch it off at the wall wait 10 minutes and power up again your decoder will start up and your viewing should restart.

If you get an error you can clear it using one of our Self Service platforms. Visit our website or download our App and use the clear error quick link on the dashboard, or save our WhatsApp number (060 060 3788) open it up, type 'hello' and select option 5 from the main menu.