Data Usage Disclaimer


Connect the DStv Explora to the internet

General

Data charges apply when the DStv Explora is connected to the internet and an uncapped connection is recommended. A minimum 2Mbps is required for SD downloads or remote recording. For SD viewing, a minimum of 4Mbp is required. For HD viewing (and the best experience), a minimum of 10Mbps is recommended.

Full use of the DStv Explora, including features when it is connected to the internet, requires an active subscription and payment of a monthly Access Fee.

Downloading of video consumes large amounts of data so please be aware of your data package limits and costs. MultiChoice will not be held responsible for data usage.

Data charges apply for all downloads, including failed downloads.

Once you’ve switched on these features, we recommend the DStv Explora stay connected to the internet at all times.

When your DStv Explora is connected to the internet, decoder usage information is automatically sent to DStv.  This information is not tied back to individual users and is used for research.  If you do not want us to collect your data, you can switch off Usage Monitoring on the DStv Explora under System Settings in the Settings Menu.

MultiChoice cannot be held liable for any interruption to features on the internet connected DStv Explora as a result of a fault with your internet connection or internet service provider.

Remote Recordings

Remote recordings are available to any customer with a DStv Explora and an active subscription (that includes payment of the monthly Access Fee).

Remote recordings require a Connect ID.

Remote recording is available on selected programming within the next eight days.

Remote recordings are given the highest priority on your DStv Explora and any conflicting scheduled recordings are cancelled (and automatically rescheduled where possible).

DStv Catch Up Plus content

DStv Catch Up Plus content available when you connect your DStv Explora to the internet is exclusive to DStv Premium customers with an active subscription (that includes payment of the monthly Access Fee).

The DStv Catch Up Plus content downloaded via the internet uses up your available recording space.

Data charges may apply for all DStv Catch Up downloads, including failed downloads.