Easily fix common errors on your DStv device. Please remember to make sure that your Smartcard is inserted and your decoder is powered on when fixing errors using the online tool.
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Check if the correct smart card is inserted.
Stormy weather is only good for one thing - staying inside to binge-watch series. But the rain can interrupt your DStv signal. Due to bad weather, you may see a 48-32 error, while you wait for the signal to return, you still have DStv Now, BoxOffice and Showmax to ensure that boredom during the rain is not an option.
If the weather is fine, check that the cables from the satellite dish are connected to the decoder properly. Then switch off the decoder power at the wall plug and wait at least 10 seconds before switching it on again.
Please check if the decoder software is up to date. Press HELP on your remote and navigate to General information and select Information Central.
If the problem continues, please contact us for assistance.