FAQs

How do I upgrade/downgrade?

You can upgrade your account immediately and will be billed on your next payment date. Downgrades are scheduled and will only take effect on your next payment date. You account needs to be up to date and fully paid for the scheduled downgrade to take place.

The DStv service is a prepaid service for a full month - when you pay your subscription, the contract for that month is fixed.

You can upgrade your DStv package at anytime to watch a specific sporting event or catch a specific show, then downgrade again on your next payment date. When you upgrade, you need to pay in the difference between your current package and the upgraded package for the time left until your next payment date.

You can downgrade once a month on the day your subscription payment is due. You can log onto Self Service and request for us to schedule this downgrade for you.