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FAQs: General
Hardware
Viewing
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General
DStv Trusted Home
DStv Rewards
DStv Connect
How do l link or unlink my smartcard online?
How do I create account; where do I go to register for a Connect account?
I forgot my Connect account password, is there a way that I can retrieve it?
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Change of Ownership
Why do I get an error message that says my smartcard is already linked to another profile?
Can I perform a transfer in ownership of the end of support decoder?
How do I perform a change of decoder ownership process?
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Installers
What do I need to complete the Vendor Registration process?
How do I apply to become a Qualified Installer?
Where do I find a DStv Accredited Installer?
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MUD Installers
What is a MUD Accredited Installer?
How do I apply to become a Qualified DStv MUD installer?
How do I apply to become a MUD Accreditation (Systems Integrator) installer?
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eCommerce
What hardware can I buy on your website?
If I’m buying hardware directly from DStv are the prices cheaper than I can buy for in retailers?
Do I need to be a DStv subscriber to buy online?
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Change to DStv website
What is changing on the DStv website?
Does this mean I will need to sign in again?
Does the new website use less data?
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