FAQs


Add Netflix To DStv Account

Any residential DStv customer with an active DStv subscription, Access Fee and DStv Explora Ultra.

The only way to add Netflix to your DStv account is to sign up for Netflix on your DStv Explora Ultra. Press the APPS button, select Netflix and follow the sign up process.  Payment will automatically be added to your DStv account using your existing payment method.

Yes, Netflix can be enjoyed on any supported device.

Yes, as the only way to add Netflix to your DStv account is by signing up to Netflix on your DStv Explora Ultra.

You can add one Netflix membership per DStv subscription which includes a DStv Explora Ultra. Example :

If you have one Explora Ultra on your account, you can add one Netflix membership to your DStv account.

If have two Explora Ultra’s linked in XtraView on your account, you can add one Netflix membership to your DStv account.

If you have two Explora Ultra’s on your account but they are not linked in XtraView (one is yours, one is your mom’s), you can add two Netflix memberships to your DStv account.

If you already have Netflix, then there's no need to sign up again to stream Netflix on your Explora Ultra. Simply open the Netflix and select "Sign In" and enter your existing username and password to get started.


If you have had a Netflix membership previously and don't have it active right now, then you can restart your membership on the DStv Explora Ultra by opening Netflix, selecting "Join now" (re-using your existing login and password), and adding it to your DStv account.

No. If you already have a Netflix account, just open the Netflix and sign in to start streaming.

Yes. Payment for Netflix will however be due monthly.

Yes. Netflix terms and conditions relating to number of devices and concurrent viewing will apply.

If your DStv subscription is inactive (whether due to non-payment or because you disconnected it), your Netflix will automatically be disconnected on your next Netflix renewal date. If you want to continue using Netflix, you will need to go to Netflix to restart your membership.

You will need to change your method of payment via Netflix (go to netflix.com/account)

You need to go to Netflix to cancel it (go to netflix.com/account)

As your DStv subscription on the DStv Explora Ultra would first need to be cancelled, your Netflix will automatically be disconnected on your next Netflix renewal date. If you want to continue using Netflix, you will need to go to Netflix, select another payment method and restart your membership.

It will depend on your Netflix renewal date, but when you request disconnection of your DStv subscription, your Netflix will by default be disconnected on your next Netflix renewal date.

No, Netflix subscriptions are only available for a full month. No pro-rata payments or partial subscriptions are allowed.

You will need to sign up again through Netflix on the DStv Explora Ultra (using your existing Netflix login and password).

Yes, you can make payment using a Netflix voucher at Netflix.com.

These dates can be different. Netflix do not cater for pro-rata payments, so the date that you sign up to Netflix automatically becomes your Netflix renewal date. You will however only be making one payment to us (with that payment date being your DStv payment date).

Netflix are responsible for technical support on their product. If you have any issues with Netflix, please visit netflix.com/help.

If your payment is via DStv, you can contact us. If payment is via Netflix, you will need to contact Netflix.